Short definitions of the words you will see on StatVault screens. Words are listed in alphabetical order. Names in parentheses are other words that mean the same thing.

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• Access code (also called a door code): a code the driver needs to get in. It is saved on a waypoint.
• Admin: a role that unlocks the Admin section of the menu, such as Users, Locations and Playbook. See Roles.
• Alert: a notice raised in the Command Center when something needs attention, such as a stale GPS signal or a custody gap.
• Ask Zippy: the page where you talk to Zippy, the StatVault assistant. Zippy is also the third tab in the Chat panel.
• Assign (Assign Driver): the dispatcher puts a driver on an order. This is not the same as Confirm.
• Aura: a tile in the map's dock that is up only while something is true (a driver at the wrong lab, a driver already at a site with ready work, a driver running behind, GPS gone dark, a STAT with no driver) and clears itself when it stops. See Auras and Fit.
• Awaiting Confirmation (also called Unconfirmed): a driver has been assigned but has not yet accepted the order in the driver app.
• Billing: the page for invoices and billing checks.
• Building (also called Location or Site): a physical address where pickups or deliveries happen. Managed on the Site Intelligence page, and under Admin as Locations.
• Chat: the panel opened with the Chat button at the top of every page. It has three tabs: Team, Drivers and Zippy.
• Chronoshift: a page (dispatcher and up) that replays a past dispatch day stop by stop. See Chronoshift.
• Command Center: the page for live alerts, rules and the custody feed.
• Confirm (Confirmed): the driver accepts an assigned order in the driver app. Until then the order is Awaiting Confirmation.
• Coverage: the page for on-call schedules and time off requests.
• Custody: who has the specimen right now, and the evidence that proves it. See Custody.
• Custody Gap: a stretch of an order where StatVault has no proof of who had the specimen.
• Custody timeline: the list of custody events for one order. Found on the order's Pay & Custody tab.
• Dispatch Board: the page that lists orders in Unassigned, assigned and Done groups, with Grid, Timeline and Board views.
• Dispatch Room: Zippy's dispatch page, for dispatchers and above.
• Dispatcher: a role above Member. It unlocks New Order, Route Planner and Dispatch Room.
• Dispatcher Map: the live map of drivers and orders. It is the first page after you sign in.
• Done: the Dispatch Board tab that shows orders delivered today.
• Driver: the person who carries the specimen. Drivers use the StatVault driver app.
• Due: the time an order must be delivered by. Shown next to Ready.
• Fit: how well one order suits one driver right now: FITS, TIGHT, POOR or BLOCKED, from their spare time, how far out of their way it is, the kind of work they usually do, and any work limits on their page. Shown in the driver picker and as rings on the map when an order is the HUD target.
• Geofence: an invisible circle around a building. A Geofence event is recorded when a driver's phone enters or leaves it.
• GPS: the driver phone's location signal. You may see No GPS or Stale GPS when the signal is missing or old.
• Incident: a record of something that went wrong, such as a Chain of Custody problem. Managed on the Incidents page.
• Manifest: one driver's list of orders for a day.
• Member: the basic staff role. It can see every Fleet page except New Order, Route Planner and Dispatch Room.
• New Order: the page where a dispatcher enters an order. For dispatchers and above.
• NFC box (also called a box or lockbox): a lockbox at a customer site with an NFC tag on it. The driver taps the tag with the phone. Not a SmartBox.
• NFC scan (NFC verified): proof that the driver tapped the NFC box at a stop.
• Nudge: a question sent to a driver from Chat that waits for the driver's answer.
• On Call: the dispatcher covering after hours. Shown read-only on the Coverage page; changed by asking Zippy (dispatcher and up).
• Ops Manifest: the page that shows each driver's day of work in detail.
• Order: one pickup and delivery job. Everything in StatVault is built on orders.
• Order status: where an order is in its life: Ordered, Dispatched, Confirmed, Picked up, Delivered or Cancelled.
• Pass-off custody: recording that one driver handed the specimen to another driver.
• Pay Equity: the page that compares driver pay across the fleet.
• Pieces: how many items are in the order.
• Playbook (Smart Rules): the admin page for IF/THEN rules ("plays") that watch every order and act on the ones that match. A play can assign a driver, change an order's fields or pickup window, set or adjust price and pay, block a driver from a lane, nudge the dispatch score, tag, escalate, notify, or just log. Plays run in Shadow (log what they would do) or Live (actually do it). See Admin: Smart Rules Playbook.
• POD (proof of delivery): the name, signature or photo captured when an order is delivered.
• Ready: the earliest time an order can be picked up.
• Reassign: move an order or a route stop to a different driver.
• Route: a driver's grouped stops for a day. See Orders and Routes.
• Route Planner: the page where a dispatcher builds or clones a route, with the + New Route button.
• Routine: a regular, non-urgent order type.
• Scheduled STAT: a STAT order booked ahead of time.
• Search: the search box at the top of every page. It finds orders, drivers and locations.
• Sensors: the page for temperature sensors and their thresholds.
• Slack (spare time): how many minutes a driver can still give before the tightest due time among the orders they hold would slip.
• SmartBox: StatVault's own device that logs temperature and reports when it is opened. Shown on the Devices page. Not an NFC box.
• STAT: an urgent order type. Move it first.
• Stop: one place a driver goes on a route.
• Stop Triage: a page that lists route stops that need a dispatcher's attention.
• Super Admin: the top role. It adds the Intel and Planning sections and can promote users to Admin.
• Time off: a driver's request for days off, reviewed on the Coverage page.
• Unassigned: the Dispatch Board group for orders with no driver yet.
• Verify: the page for checking billing on completed orders. See Billing Verification and Billing and Verification.
• Waypoint: an exact spot inside a building, such as a lab on the second floor. Carries a suite, floor, access code and instructions.
• Zippy: the StatVault assistant. Reach Zippy from the Chat button on any page or from Ask Zippy.
• Zone suffix (for example -ET or ET): the letters after a time tell you the timezone. See Service day and time.