The hospitals, labs and clinics you serve judge you on two things: how easy it is to order, and how quickly they can find out where a specimen is. The StatVault customer portal handles both, under your brand.
Ordering portals are in use at leading hospitals, imaging centers and labs across the New York metro. Staff at New York's largest health system and an Ivy-affiliated academic medical center place orders through StatVault every day.
One-button ordering
For the run a clinic books every day, the portal offers a one-button order: one press, and the pickup, the drop and the service level are already filled in. For everything else there is a full order form with waypoints, contacts, recent addresses and a menu of order types you choose per account. Orders are created exactly once, even if someone double-clicks or the connection drops halfway.
Tracking
Every order shows where it is: waiting, picked up, on the road, delivered. While it is moving, the client sees it on a live map. When it is delivered, the proof of delivery is there. Nobody has to call dispatch to ask.
Shipping labels
Any order can print its own shipping label, sized for a standard 4 x 6 label printer, with a one-per-piece option for multi-box orders. The label carries your logo, the order number as a barcode, the order and parcel type, both addresses and the piece count. Printing is optional: it is a tick box on the order form and a button on the order page, and it never slows down the one-button order.
Reports
Clients can pull their own reports: orders by day, by month, by location, with the details they need for their own records. A lab manager who wants to know how many pickups happened last month gets the answer without an email chain.
Address book
Each portal keeps an address book of the places that client sends to and receives from, with contacts and notes, so a new staff member is not retyping the reference lab's address.
Milestone emails
Clients can choose to be emailed at the milestones that matter to them, such as picked up and delivered.
White-label
The portal carries your name, your colours and your logo. Your clients see your courier service, with StatVault underneath.
Built for shared buildings
Medical buildings are shared. Several practices can sit behind one street address. Each StatVault portal belongs to one account at one place and, where needed, one door, and it only shows that account's orders. One practice never sees another's work. Admins set up a new portal with a form, not a support ticket.
How it connects
Portal orders land on the dispatch board like any other order, and each carries its chain of custody record. Clients see the milestones. Your team keeps the full audit trail.
Related
Further reading: getting started with the portal, tracking and history and the portal glossary, Portal: Placing an Order, Portal: Address Book, Portal: Reports and Invoices.
Questions couriers ask
- How fast can a client place an order?
- With the one-button order, a single press. The button already knows the pickup, the drop and the service level.
- Can clients track their specimens?
- Yes. Each order shows its status and a live map while it is on the road, and the history keeps every past order.
- Can the portal carry my brand?
- Yes. The portal is white-labelled with your name, colours and logo.
- Can several departments share one building?
- Yes. Each portal is tied to its own door in a shared building, so one department never sees another's orders.
- Do clients need training?
- Rarely. The portal has its own help pages written for clinic and lab staff, and most people order on their first visit.