Most courier software added a chatbot. StatVault was built with an assistant that can run the day with you. Zippy is an AI dispatch assistant for medical couriers: it reads your live operation, answers in plain words, and acts when you tell it to.
Ask it anything about the day
Type a question the way you would ask a colleague, or say it: in a browser with speech recognition, the microphone writes your words into the box so you can check them before sending. Which stops are missing a tap today? What did this driver's week look like? What do the notes say about that building's loading dock? Who delivered for this account last month?
Zippy looks the answer up in your own orders, drivers, sites and notes, and shows it as a table you can sort or download as a spreadsheet. It also knows the software: ask how to do something in StatVault and it answers from the built-in guide.
It refuses before it guesses
An AI assistant that invents an answer is worse than none in a business where a specimen cannot be collected twice. Zippy answers by looking something up. When the data is not there, it tells you so.
Tell it to act
Zippy can do what a dispatcher does from the board: assign or reassign an order, message one driver or the whole fleet, send a photo to every driver who served an account, file a driver's time off, open an incident, correct a price, a pay line or a pickup time that was logged late.
Actions that change something real are limited to dispatchers and above. Risky ones stop at a confirmation step, so you see exactly what will happen and approve it first. Nothing fires from a suggestion alone.
Every action is on the record
When Zippy acts, the order's record says so, with Zippy named as the actor. A dispatcher next week can see what was done and when. It joins the same chain of custody record as everything else.
Where your team already works
On the web. A full conversation page that keeps your history, and a companion that rides along on every screen and can walk a new dispatcher through each one.
In Slack. Coverage and custody alerts arrive in your channels. A time-off request can be approved or declined with a reaction. Mention Zippy and it answers there, with the same permissions as your StatVault account.
In playbooks. Write a rule once in plain English, such as what should happen when a STAT order sits unassigned, and it runs every time the condition is true. Run a rule in shadow mode first to watch what it would have done before you trust it.
Custody decisions stay with people
Zippy proposes, prompts and carries out what you asked for. It does not decide on its own who holds a specimen.
How it fits
Zippy works across dispatch, driver scheduling, recurring orders, incident reports and billing and pay. Drivers get a narrower Zippy in the driver app that answers only about their own work.
Related
Further reading: Ask Zippy, Zippy in Slack.
Questions couriers ask
- What is Zippy?
- Zippy is the AI dispatch assistant built into StatVault. It answers questions from your live data and carries out dispatch actions when you ask, on the web, in Slack and through playbook rules.
- Does Zippy make things up?
- No. Zippy answers by looking something up. If it does not have the data, it says so instead of guessing.
- Can Zippy change an order without asking me?
- No. Actions that change something real are limited to dispatchers and above, and the risky ones show a confirmation step before anything happens.
- Does Zippy decide who holds a specimen?
- No. Custody decisions stay with people. Zippy proposes, prompts and carries out what you asked for.
- Does it replace my dispatchers?
- No. It takes the typing and the looking-up off their hands, so they spend the day on the calls that need judgment.
- Does it work in Slack?
- Yes. Mention it or message it in Slack and it is the same assistant with the same permissions as your StatVault account.