Ask Zippy

What this page is for

The layout

• Like every shell page, the topbar gives you Orders (O), Map (M), Notes (N), Chat (C) and Help (?) without leaving this page.

Common tasks

1. Ask a question. Type it into the input box at the bottom and click Send (or press Enter). If your browser supports speech recognition, the microphone fills the box with what you say so you can review it before sending. Shift+Enter starts a new line; the box grows as you type so the whole question stays in view, here and in the chat panel's Zippy tab.
2. Pick a mode before you start. Click one of the mode chips (Ask, Dispatch, Look Into, Billing, Rules, Message) to see starter questions for that kind of job. The chip only swaps the suggestions; what you type decides the answer.
3. Start a fresh conversation. Click the + button in the sidebar.
4. Return to an earlier conversation. Open the sidebar and click a past conversation in the list.
5. Share an answer. Click Share on a message that has one; it gives you a link you can copy and send.
6. Pull an answer's table into a spreadsheet. Click CSV under any answer that contains one - it downloads straight to your computer.
7. Open an order from a table. Click the number in a table's Order column and the order pops up, the same as clicking an order number anywhere else.
8. Act on a suggestion Zippy gives you. Click the action button on a card (like a Dispatch Analysis recommendation), confirm it in the dialog that pops up, and watch the button for Executing... then Done.
9. Pin or clear a conversation. In the sidebar, click 📌 to pin one to the top, or × to delete it (this asks you to confirm - deleted conversations are gone).
10. Ask how to use the platform. Ask a "how do I…" or "where do I…" question about StatVault itself (a page, a button, a workflow) - Zippy can answer these directly from the built-in help guide, not just from live data.
11. Attach a photo and send it to drivers. Click the camera button next to the input, or just paste a screenshot or copied image into the message bar (up to 4 photos, jpg/png/webp/heic/gif, 10MB each). Zippy can read the picture, and you can ask it to send it: "who delivered for account 123401 in the last 60 days? ... send them this pic, require ack." It shows a Send Message card with the driver list and how many photos are attached; click the button to send one private DM per driver. The photo chips stay in the input row for follow-up messages in the same conversation until you click x or start a new chat. PDFs are not supported here.

Things that confuse people

• While Zippy works, a line under the dots says what it's doing right now ("Step 2 · Checking coverage…"), and pixel Zippy says the same in his speech bubble. While he searches he consults the crystal ball (watches it, then rolls or spins it, spinning harder if the answer drags), and when the answer lands he either has a eureka or golfs the orb away. He is never still for long: every few seconds he marches in place, taps a foot, or does one of his fidgets, and only breathes quietly in between; his suspender snap-and-wink and kung fu are the fidgets you will see most. A question that needs several lookups shows several steps before the answer starts.
• Answers appear as Zippy writes them, already formatted. A table shows up once its header row is complete and then grows row by row, so a half-finished line never flashes as raw text. Once the answer finishes, click any column header in a table to sort by it; click again to reverse. (While the answer is still coming in, tables are plain so they don't jump around.) Sorting only changes what you see - CSV still downloads the table in Zippy's original order.
• You can scroll up and read while an answer is still coming in: Zippy stops pulling you to the bottom and a Jump to latest button appears. Stop (or Escape in the message box) ends the answer where it is; what had arrived stays, marked (stopped), and Zippy looks nothing further up.
• An answer from more than half an hour ago, reopened from your history, carries a Snapshot from ... strip. Words like "right now" or "GPS is fresh" were true when it was written, not now. Ask again sends the same question for a current answer.
• Cards (a Dispatch Analysis, a trail, a preview) are saved with the answer and come back when you reopen the conversation, the same as the text.
• Last week means the last billing week, Monday to Sunday. Say in the last week or past 7 days for a rolling 7 days.
• Zippy refuses rather than guesses. If it doesn't have the data to answer a question - or the help guide has no entry for what you asked - it will tell you that instead of making something up.
• Conversations are persistent, but not forever: unpinned ones are cleared after a retention window. Pinned conversations are kept. The current conversation is remembered separately for each signed-in user and organisation, reopens after a reload, and stays in sync anywhere the shared Zippy thread is mounted. A question you started typing in the chat panel or to Zippy on another page is waiting in the box here. If two fresh browser tabs send at exactly the same instant before either has stored a conversation, each can briefly create one; the second stored choice wins and both tabs follow it.
• The context rail (Active Order, Driver, Live Alerts, Active Intents) only fills in when there's something relevant to show; it's normal for those sections to be empty or hidden.
• Zippy is available across the platform, not just on /zippy - this page is just its dedicated home, with your full conversation history.
• An action button on a card never fires immediately - the Confirm Action dialog always comes first (Escape or clicking outside it cancels). If a dialog seems to have vanished without your answer, treat it as cancelled rather than assume it ran.
• Deleting a conversation from the sidebar is permanent; there's no undo once you confirm it.

Related

• What Zippy Can Do
• Zippy in Slack
• Search and Keyboard Shortcuts
• open Zippy