Portal: Getting Started

What this page is for

/portal is your home page in the customer portal. What it shows depends on how your account is set up:

If your account is set up for a single site (a doctor's office sending everything to one lab), you land on the Easy Button page - one big button to request a pickup, plus a list of today's orders.
If your account is set up for a lab or hospital that sends and receives from many sites, you land on a Dashboard with a fuller table of today's orders and, if you have routes running, a Route Stops table.

Either way, this is where you check on things without digging through history.
Your login belongs to one spot: a site (or, in a shared building, just your own suite of it) on one or more customer accounts your courier's dispatch has enabled for it. Everything you see - today's orders, history, the Easy Order buttons - is that spot's. If your practice shares a building with another one, you see only your own orders, never theirs, and an order billed to an account your spot isn't enabled for simply doesn't show up. If something you expect is missing, ask dispatch to check your spot's enabled accounts.
Signing in: customers sign in at /portal/login - an org-branded page (your logo or company name, your colors, a sign-in form, and a support phone number if your org has one set). The page shows your courier's branding only when it can tell which courier you belong to; if it cannot (for example once more than one courier runs a portal on the same address), it shows a neutral StatVault page rather than guessing - the wrong company's logo on a sign-in page is worse than no logo. It's separate from statvault.tech's marketing landing page, which is aimed at prospective couriers, not accounts already using the portal. Signing in there takes you straight to /portal; if you're already signed in, visiting /portal/login or the site root just bounces you to your home page. If your courier has switched your login off you'll see "This login has been disabled" instead - contact their dispatch to have it turned back on; nothing about your account or history is lost. Your portal password is not case-sensitive - "Secret12", "secret12", and "SECRET12" all work, so a phone keyboard capitalizing the first letter can't lock you out (the sign-in fields also tell the phone not to auto-capitalize). Forgot it entirely? Click Forgot your password? under the sign-in button, enter your username or email, and a reset link is emailed to the address on your account (valid for 60 minutes). The page always says the link was sent, whether or not the name matched - if nothing arrives, check spam, then call your courier's dispatch. The link opens a page in your courier's branding where you set a new password, then brings you back to sign in.

The layout

Easy Button (single-site accounts):

A big Request Pickup button. Pressing it reveals Routine / STAT buttons; picking one opens the details: Inside Pickup / Outside Box (tells the driver whether to come in or the parcel is waiting at a drop box outside), Parcel Type (Specimen, Sterile, Envelope, Package, and more), Pieces, an optional Pickup Time (leave blank for right now), Comments, and an optional Email me updates row: tick Placed, Picked up, and/or Delivered and confirm the address (it starts as your account email) to get an email at each of those moments.
Some accounts have more than one pickup button - each is a named lane (for example "Main Pickup" and "550 Run") with its own From/To shown right on the button. Pick the lane for the pickup you're requesting; the rest of the flow is the same. If a lane already has a fixed priority configured, it skips straight to the details - no Routine/STAT step for that button.
A Today list below it showing every order placed today, with its status.
If your organization has SmartBox devices linked to your account, a Your SmartBox card shows the latest photo and temperature reading.
If your order is riding on a driver's route today, a Route Progress bar shows how many stops are done and where your pickup sits in the sequence. It counts the stops at your own address (the doors dispatch has registered there) and names the driver simply as "Driver".

Dashboard (multi-site accounts):

If your account has pickup lanes configured (common for a lab/hub that receives from several sites, like a lab or hub that receives from several clinics), one pickup button per lane appears above the tiles and orders table - the same lane buttons and options panel as the Easy Button page, just on the Dashboard instead of the Easy Button page. Click a lane, pick Routine/STAT if it isn't fixed, and place the order the same way.
Three or four number tiles at the top - count of today's orders (broken down by delivered / in transit / assigned / requested), delivered count, and Route Stops Today, plus an On-Time tile if your account tracks it.
Today's Orders table - click a row to expand it and see the full pickup/delivery timeline for that order. Use the search box above the table to filter by order number, location, or type.
Route Stops Today table (only shown if you have active routes) - same click-to-expand behavior.
A Client SmartBoxes card appears if any of your linked sites have SmartBox devices reporting temperature.

Dashboard layout for a multi-site account, with the tiles and Today's Orders table
Portal top nav bar, showing the Dashboard-account link set
The page updates live - when an order's status changes, the page refreshes automatically.

Common tasks

Place a quick pickup request (Easy Button accounts): if you have more than one pickup button, click the lane you want first. Choose Routine or STAT (skipped if the lane has a fixed priority), fill in pieces/parcel type, and click Place Order. There is no "are you sure" prompt before it submits - clicking Place Order sends the request immediately. After it goes through, the button and options are replaced by a confirmation panel: a checkmark, "Pickup Requested!", your order number, and a support phone number. The button below it changes to Request Another Pickup, which just reloads the page - there is nothing to edit or cancel from that screen. Under it is an optional Print shipping label link: it opens the label for that order in a new tab (one label, with a one-per-piece option) and never changes or delays the request - ignore it if you do not label your pickups.
See what's happening today: check the Today / Today's Orders list - status pills show where each order stands (requested, assigned, on the way, delivered, or cancelled).
Check details on one order (Dashboard accounts): click its row to expand the timeline (Requested → Picked Up → Delivered), or click the order number to open its full detail page. The Easy Button's Today list shows status only; open History for details.
Re-send the same order: there is no Send Again button on this page. Open History (or an order's detail page) and click Send Again there to get a pre-filled order form.
Check a SmartBox reading: if you have one, its card shows the latest photo and temperature at a glance - a checkmark or warning icon tells you if it's in range.

Things that confuse people

The Easy Button and Dashboard are two different layouts for the same page (/portal) - which one you see depends on your account, not on anything you click.
On the Dashboard, "Today's Orders" for a multi-site account means every order between any of your linked sites, not just orders from the site you're logged in as.
The page navigation at the top differs slightly between the two account types - Easy Button accounts see Orders / New Order / Invoices / History / Help; Dashboard accounts see Dashboard / New Order / Reports / Invoices / History / Address Book / Help. Your name at the top right opens a menu with Account and Sign Out on both. Help opens to the guide for the page you're on.
On the Easy Button, clicking Place Order submits right away - there's no confirmation dialog first. Double-check pieces, parcel type, and Inside/Outside before you click it.
If a pickup request says "We couldn't confirm your order - it may already be placed", the page lost the answer (a dropped connection or a slow server) - the request may well have gone through, so check the Today list first. Pressing Place Order again from the same page is safe: the portal recognises the retry and shows the first order instead of sending a second driver. If you changed the lane, pieces or notes in between and the first request did land, you get a warning instead, and the new request is sent only if you press once more.

Placing an Order
Tracking and History
place an order