Does it stop the driver from delivering?

No. It warns dispatch and lets dispatch reach the driver in one click. A person makes the call.

Does the driver see it?

The driver gets the reminder on their phone, with the correct lab, as soon as dispatch sends it.

Will a quiet notification setting hide it?

No. The wrong lab warning comes through at every notification level, with a short sound, so it is noticed on a busy board.

Yes. An admin can fire a clearly marked test alert onto every open map in the company for a minute, with its reminder button switched off.

Stop specimens going to the wrong lab

Labs that share a campus, two buildings with similar names, a driver covering an unfamiliar run at night: a specimen dropped at the wrong lab is a specimen that may have to be collected again, and a patient who waits. The time to catch it is before the drop, not when the lab calls.

A warning while the driver is still there

On the live map, dispatch gets a Wrong lab alert when a driver carrying picked-up specimens is at a lab those specimens do not belong to. It names the driver, the site and what they are carrying, and a short sound makes sure someone looks up. The alert clears on its own once the driver leaves, delivers, or goes quiet.

The right lab, sent in one click

From the alert, Remind driver sends the correct lab straight to the driver's phone. Dispatch can also open the order or find the driver on the map without leaving the alert. When a correction needs an answer on the record, dispatch can send a message the driver must acknowledge, and both the message and the answer are filed permanently.

Quiet where it should be

An alert that cries wolf gets ignored. This one appears only where a wrong drop is actually possible, so when it shows up, dispatchers act on it.

Part of the same record

Where the specimen was actually delivered is part of the order's chain of custody: the tap, the GPS trail and the receiving name. If a lab does ask, the answer is already written down.

Questions couriers ask

Does it stop the driver from delivering?: No. It warns dispatch and lets dispatch reach the driver in one click. A person makes the call.
Does the driver see it?: The driver gets the reminder on their phone, with the correct lab, as soon as dispatch sends it.
Will a quiet notification setting hide it?: No. The wrong lab warning comes through at every notification level, with a short sound, so it is noticed on a busy board.
Can we test it?: Yes. An admin can fire a clearly marked test alert onto every open map in the company for a minute, with its reminder button switched off.