A general courier TMS is built to move parcels: book it, route it, deliver it, bill it. Medical courier software has a different job. Parcel software covers part of a medical courier's day. It misses the part that keeps you awake: proving the custody of a specimen that cannot be collected twice.
Today and with StatVault
| Today | With StatVault |
|---|---|
| Delivery status is the record | A custody timeline: who held it, where, from when, until whom |
| Proof of delivery at the end only | NFC tap at the pickup box, GPS, photos, POD and signatures |
| Temperature is someone else's problem | SmartBox and temperature tags report live, and crossings raise alerts |
| A lockbox is just an address | A box registry, scan health per account, dead-tag detection |
| One customer login per company | Portals per account and door, built for shared medical buildings |
| Audit log you have to trust | A hash-chained audit trail; a rolling sample of recent chains is verified every hour |
| Generic alerts | Scarce alerts about the things that hurt: missed scans, temperatures out of range, late STATs |
| A lost specimen is an email thread | An incident report with the evidence, the open questions and who was told |
| A chatbot on the help page | Zippy, an AI dispatch assistant that answers from your live data and acts when asked |
Custody is the product
In StatVault the core record is custody, not status. Every order joins what was declared, what was observed in the field, and who held the specimen at each moment. Pass-offs between drivers are their own events. A stop completed without a tap reads as exactly that. See chain of custody.
Boxes are first-class
Medical pickups happen at lockboxes. StatVault knows every box, which building and door it sits at, and whether drivers are actually tapping it. The SmartBox connected pickup box goes further and reports its own lid, contents, photos and temperature over cellular.
Clinics are not shippers
Hospitals, labs and clinics share buildings, order the same run every day, and need to see their specimens without calling. The customer portal gives them one-button ordering, live tracking and reports, one portal per door, so one practice never sees another's work.
Trust is built in
Medical work needs a record that holds up. The audit trail is hash-chained, and a rolling sample of recent chains is verified every hour. The database is backed up continuously with point-in-time recovery. Each courier's data is isolated inside the database. Staff at New York's largest health system and an Ivy-affiliated academic medical center place orders through StatVault every day.
Related
Questions couriers ask
- What is different about medical specimens?
- A specimen is often irreplaceable and time-sensitive. Proving who held it, where and at what temperature matters as much as delivering it.
- Does StatVault do general courier work too?
- It handles orders, routes and standing orders like any dispatch system. It is built around custody first.
- Can I keep my current TMS?
- If you run CXT, yes. StatVault runs alongside it.
- Does it monitor temperature?
- Yes. SmartBox reports temperature at the box, and temperature tags in vehicles and bags report through the driver's phone.
- Is my data separated from other couriers?
- Yes. Each courier's data is isolated by rules enforced inside the database itself.