Paper works until the day it does not: the day a lab says a specimen never arrived, and the only proof is a signature on a clipboard in a van. StatVault turns the paper manifest and the phone tree into a record that is written as the day happens.
Today and with StatVault
| Today | With StatVault |
|---|---|
| A printed manifest per driver | Each driver's work on their own phone, in order, updated live |
| Dispatch calls drivers to find out where they are | A live map shows every driver and their stops |
| Clients call to ask where a specimen is | Clients track it themselves in a portal under your brand |
| A signature on paper is the only proof | An NFC tap at the box, GPS, photos and a signature on every order |
| Lost paperwork means lost proof | A hash-chained audit trail, backed up with point-in-time recovery |
| Billing is typed in from manifests at month end | A verify queue checks charges and pay on every order |
| Site knowledge lives in drivers' heads | Notes about doors, buzzers and boxes travel with the site |
Proof that is written once, at the box
The single biggest change is proof. With paper, a pickup is a mark someone made. With StatVault, a pickup is a tap at the clinic's box, the phone's position, a photo, and the time, recorded together. See NFC proof of pickup and chain of custody.
Fewer phone calls
Phone calls are how paper operations find things out. With a live map and a dispatch board, the dispatcher already knows. With a customer portal, the client already knows. The phone stays for the conversations that need a person.
Knowledge that stays when people leave
On paper, the knowledge that the box is behind the second door on the left leaves when the driver does. In StatVault, drivers leave notes and photos on the site, and the next driver sees them before arrival.
Starting out
If you are starting a medical courier operation, you can start with the record instead of retrofitting it later. If you are an established courier moving off paper, you can move one route at a time.
Related
Questions couriers ask
- Do my drivers need new phones?
- No. The driver app runs on the Android phones and iPhones drivers already own.
- Do I need a big IT project?
- No. StatVault is a hosted platform. Dispatchers use a browser, drivers install an app, and clients get a portal.
- What happens to our paper records?
- Keep them for as long as you are required to. New work is recorded digitally, with a custody timeline on every order.
- Can a small courier start with this?
- Yes. StatVault suits new entrants as much as established fleets, because the record starts on day one.
- How long does it take to learn?
- Drivers usually learn the app on their first shift. Dispatchers learn the board in a day.