Many medical couriers run on a driver app that was built a decade ago: a handset that has to be a particular model, screens that freeze in a basement, a tap that may or may not have reached the office. Drivers work around it. Dispatch calls to double-check. StatVault's driver app is built for the work as it happens today.
Today and with StatVault
| Today | With StatVault |
|---|---|
| A specific handset model, or Android only | The phones drivers already own, Android and iPhone |
| Taps lost in basements and garages | An offline outbox that sends everything when signal returns |
| Proof is a button press | An NFC tap at the box, matched to the stop |
| GPS gaps when the screen turns off | Steady position while on shift, screen on or off |
| Calls and texts to reach drivers | Chat built in, with photos, voice notes and acknowledgement cards |
| Updates mean reinstalling | Most updates arrive over the air |
| Site directions passed by word of mouth | Notes and photos about each site, shown before arrival |
Proof that does not depend on a button
An old app records that a driver pressed picked up. StatVault records that the phone read the NFC tag on the clinic's box at that moment, where the phone was, and the photo taken. Every account gets a scan-health view, and dead tags are found automatically so drivers are not blamed for hardware. See NFC proof of pickup.
Nothing lost in a dead zone
The outbox is the difference drivers notice first. Every tap, photo, signature and completion is stored on the phone, then sent in order, once, when the connection allows. A driver never has to redo a stop because the app swallowed it. See driver app.
Dispatch sees what the driver sees
What the driver does shows up on the dispatch board and live map as it happens, with the custody timeline on the order. Dispatchers stop calling to check and start calling to help.
Keep the rest of your stack
Upgrading the driver app does not mean replacing everything. If you run CXT, StatVault works alongside it, reads its feed without spending credits and pushes every driver action back. See works with CXT.
Related
Questions couriers ask
- Will drivers need new hardware?
- No. The StatVault driver app runs on the Android phones and iPhones drivers already own.
- What about dead zones?
- Every action goes to an outbox on the phone first and is sent when the connection returns. Nothing is lost.
- Can I keep my current dispatch system?
- Yes. If you run CXT, StatVault runs alongside it and pushes every driver action back.
- How do updates reach drivers?
- Most updates arrive over the air, without an app store visit.
- Is iPhone supported?
- Yes, alongside Android.