Do we have to switch everything at once?

No. StatVault runs alongside the system you already have. If that is CXT, it reads the feed without spending credits and pushes every driver action back, so you can move one surface at a time.

Will drivers need new phones?

No. The driver app runs on the Android phones and iPhones drivers already own.

What happens to our order history?

It stays where it is. StatVault runs alongside your current system, so nothing has to move on day one.

Is it built for medical work or adapted from parcels?

Built for medical work, inside a working medical courier operation: custody, specimens, clinic boxes and the hospitals and labs that order.

Alternatives to legacy medical courier software

Most medical couriers did not choose their software this year. They inherited it, or picked it a long time ago when the choice was smaller. It still works, mostly, and everyone has learned its workarounds. The question is what those workarounds cost every day.

We read public reviews of courier dispatch and driver apps to see what owners, dispatchers and drivers complain about most. These are the themes that came up again and again, with no vendor named, and what StatVault does instead.

What couriers say goes wrong

What reviews describe	With StatVault
The driver app crashes, logs out or loses a stop's progress	Every action is saved on the phone first and retried until it is sent
Taps and photos lost in dead zones and basements	An offline outbox that sends everything when signal returns
"Arrived" recorded in the wrong place	GPS through the shift, and an NFC tap at the box that proves the stop
Proof of delivery that is one photo, or cannot be shared	Photos, signatures and tap proof on the order, and proof of delivery in the client's own portal
Dispatch tied to the desk	Ask Zippy in Slack from your phone, and the live map anywhere
Rigid screens that fight the way a dispatcher works	Built inside a dispatch office, with dispatcher quality of life as the design rule
No way to show a client what happened to a specimen	A custody timeline on every order and a tamper-evident audit trail

What legacy systems rarely have at all

A connected pickup box. SmartBox shows a loaded box before anyone calls.
Instant dispatch after hours. Rules your admin explicitly turns on can give an order a driver the moment it arrives.
An assistant that can do the work. Zippy assigns, messages, fixes a price or opens an incident in plain English, after you confirm.
Billing checked before it leaves. A verify queue on every order's charge and pay.

Keep what works

Ripping out a dispatch system is how courier businesses lose a month. StatVault was built the other way: alongside a live operation's existing system, one surface at a time. If you run CXT, keep it. If your driver app is the worst part, start there.

Questions couriers ask

Do we have to switch everything at once?: No. StatVault runs alongside the system you already have. If that is CXT, it reads the feed without spending credits and pushes every driver action back, so you can move one surface at a time.
Will drivers need new phones?: No. The driver app runs on the Android phones and iPhones drivers already own.
What happens to our order history?: It stays where it is. StatVault runs alongside your current system, so nothing has to move on day one.
Is it built for medical work or adapted from parcels?: Built for medical work, inside a working medical courier operation: custody, specimens, clinic boxes and the hospitals and labs that order.